PRIVACY POLICY &
TERMS OF SERVICE

PRIVACY POLICY

Introduction

Reis Cleaning Services ("we," "our," or "company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, including our SMS communication program for appointment reminders and confirmations.

Information We Collect

We may collect the following personal information:

Full name
Home address
Email address
Phone number
Service preferences
Service history
SMS opt-in information

How We Use Your Information

We use your personal information to:

Provide our cleaning services
Send appointment reminders and confirmations
Process paymentsImprove our services
Respond to inquiries and questions
Send communications about your service
Administer and protect our business

SMS Communication

When you opt in to receive our SMS communications:

We will only send messages related to your contracted services
Message frequency varies according to your appointments
You can cancel at any time by texting "STOP" to our access codeFor help, text "HELP" to our access code

Mobile Data Non-Sharing Commitment

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Sharing information with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude opt-in data and consent from the text message sender; this information will not be shared with third parties.

How We Share Your Information

We may share your information only in the following circumstances:

With service providers who assist us in operating our business
With aggregators and text messaging service providers to enable our communications
When required by law or to protect our rights

All categories above exclude opt-in data and consent from the text message originator; this information will not be shared with third parties, excluding aggregators and text messaging service providers necessary for communications delivery.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include firewalls, data encryption, physical access controls, and information access management.

Your Rights

You have the right to:

Access the personal information we have about you
Correct inaccurate information
Request deletion of your information (subject to legal obligations)
Opt out of communications
Withdraw consent for data usage

Changes to This Policy

We may update this Privacy Policy periodically. The most recent version will always be available on our website, with the date of the last update. We recommend that you review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us:

Reis Cleaning Services
Email: [email protected]
Phone: (508) 685-2524

Legal Compliance

This privacy policy complies with applicable data protection laws, including relevant state and federal privacy regulations.

Last updated: 2025

TERMS OF SERVICE

Introduction

Information We Collect

We may collect the following personal information:

Full name
Home address
Email address
Phone number
Service preferences
Service history
SMS opt-in information

How We Use Your Information

We use your personal information to:

Provide our cleaning services
Send appointment reminders and confirmations
Process paymentsImprove our services
Respond to inquiries and questions
Send communications about your service
Administer and protect our business

SMS Communication

SMS Communication Program

The Reis Cleaning Services SMS program provides appointment reminders and service confirmations. Our system is designed to send notifications about your scheduled cleanings, service confirmations, and schedule changes, ensuring you're always informed about cleaning services at your residence.

Unsubscribing

You can cancel SMS messages at any time. Simply text "STOP" to our access code. After sending, you'll receive confirmation of your unsubscription. From that point forward, you will no longer receive SMS messages from us.

How to Re-Subscribe

To re-subscribe to our SMS program after cancelling, you can do so through our website

www.reiscleaning.sgrowthdig.com, by contacting our customer service team, or by following the original signup instructions you received. Once your subscription is reconfirmed, we'll resume sending SMS messages.

Help and Support

If you have any questions or need assistance with our messaging program, reply with the keyword "HELP" for more information or contact us directly at [email protected] or by phone at (508) 685-2524.

Carrier Disclaimer

Mobile carriers are not responsible for delayed or undelivered messages. Message delivery is subject to your carrier's network coverage and availability.

Rates and Costs

Message and data rates may apply for messages sent by us and for messages sent by you to our number. Message frequency varies based on your scheduled appointments and necessary confirmations. For questions about your text messaging or data plan, contact your mobile carrier.

Privacy Policy

For information on how we handle your personal data, including contact information and messages, please refer to our Privacy Policy available at www.reiscleaning.sgrowthdig.com/privacy.

Industry Standards Compliance

Reis Cleaning Services follows guidelines and regulations established by the Cellular Telecommunications Industry Association (CTIA) and all applicable federal and state laws related to commercial text messaging.

Legal Compliance Notice

By subscribing to our SMS program, you consent to receive messages according to these terms. Our SMS service complies with the Telephone Consumer Protection Act (TCPA) and other applicable laws and regulations.

For more information, contact:

Reis Cleaning Services
Email: [email protected]
Phone: (508) 685-2524

Last updated: 2025